Return Policy
At Muffin Topz, every order is baked fresh with care and made-to-order just for you. Because of the perishable nature of our products, we do not accept returns or exchanges.
If there is ever an issue with your order—such as receiving the wrong item or a problem with delivery—please don’t hesitate to reach out. Our team is happy to make it right in any way we can.
📩 Contact us at opalblingzstudiosatx@yahoo.com or reply to your order confirmation within 24 hours of receiving your delivery.
We appreciate your understanding and thank you for supporting our San Antonio-based baked goods business!
Privacy Policy
Effective Date: 2025
Muffin Topz (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us online.
1. Information We Collect
We collect the following types of personal information:
Contact Information: Name, email address, phone number, delivery address
Order Details: Product selections, flavor preferences, custom order notes
Payment Information: Payment details are processed securely through third-party services such as Squarespace, Stripe, or PayPal. We do not store or access your full payment information.
Website Activity: Squarespace may automatically collect analytics data such as page views, device type, IP address, browser type, and time spent on pages through cookies or other tracking tools.
2. How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders
To deliver products to the address provided
To send order confirmations and updates
To respond to your questions or concerns
To send promotional emails (only with your consent)
To improve the performance and content of our website
3. Email Marketing & Subscriptions
If you sign up for our email list, we may send you updates about order windows, seasonal offerings, exclusive promotions, and news about Muffin Topz. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link in any message or contacting us directly.
4. Cookies & Analytics
Our website is built on Squarespace, which uses cookies and similar technologies to:
Understand how visitors use our site
Help improve functionality and performance
Track marketing campaigns (if enabled)
You can manage or disable cookies in your browser settings.
5. How We Protect Your Information
We take your privacy seriously and use reasonable security measures to protect your data, including:
Secure payment processing via third-party providers
Limited access to personal information by team members
No selling, renting, or sharing of your data with outside parties unless required by law
6. Your Rights
You may request to:
Access the personal data we have about you
Correct or update your information
Delete your data (where legally applicable)
To make a request, email us at opalblingzstudiosatx@yahoo.com.
7. Children’s Privacy
Muffin Topz does not knowingly collect personal information from children under 13. If we become aware that such information has been provided, we will take steps to remove it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. Continued use of our website after updates constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
📧 Email: opalblingzstudiosatx@yahoo.com
Terms of Service
Effective Date: 2025
Welcome to Muffin Topz, a San Antonio-based small business specializing in handcrafted baked goods. By using our website, placing an order, or interacting with our brand, you agree to the following Terms of Service.
1. Ordering & Payment
We accept preorders Monday through Wednesday, which will be fulfilled during our regular baking and delivery days.
Ordering officially opens Thursday at 9:00 AM and closes Sunday at 3:00 PM (CST).
Payment is due at the time of order via the methods available on our website.
Custom orders must be submitted via the designated form and are confirmed only once reviewed and accepted by a team member.
2. Local Delivery
Muffin Topz currently offers local delivery in select San Antonio ZIP codes.
Deliveries are made from Thursday through Sunday, depending on the volume and your selected time frame.
Delivery fees vary based on your distance from our location and will be clearly shown at checkout.
It is the customer’s responsibility to provide an accurate delivery address and ensure someone is available to receive the order.
3. Pickup Orders
Pickup orders are coordinated individually based on availability.
A team member will contact you via your preferred method (email or text) to schedule your pickup time and location on our baking days.
4. Returns & Refunds
Due to the perishable nature of our products, Muffin Topz does not accept returns or exchanges.
If there is an issue with your order (e.g. incorrect item or delivery concern), please contact us at opalblingzstudiosatx@yahoo.com within 24 hours of receiving your order. We’ll do our best to make it right.
5. Allergen Information
While some of our products may be free from nuts or specific allergens, all items are baked in a kitchen where nuts, dairy, eggs, wheat, and other common allergens are present.
Muffin Topz is not liable for allergic reactions, and customers with severe allergies should order with caution.
6. Intellectual Property
All content on our website—including text, product names, images, branding, and graphics—is the property of Muffin Topz and may not be copied, distributed, or used without express written permission.
7. Limitation of Liability
Muffin Topz is not liable for:
Delays due to incorrect delivery information
Improper storage of products after delivery
Any indirect or incidental damages arising from use of our products or website
8. Changes to Terms
We may update these Terms at any time. Any changes will be posted here with the updated effective date. Continued use of our site or placing orders after changes constitutes acceptance of those updates.
9. Contact Us
If you have any questions or concerns, feel free to reach out:
📩 Email: opalblingzstudiosatx@yahoo.com